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Refund & Return Policy

Last updated: June 2026

At My Stepprs, your satisfaction comes first. We stand behind every product we ship and want you to feel completely confident before and after your purchase. Please read the policy below carefully.

90-Day Satisfaction Guarantee

We offer a 90-day money-back guarantee on all orders. If you are not fully satisfied with your purchase for any reason, you may request a refund within 90 days of the date your order was delivered. No lengthy explanations required — we trust our customers.

Eligibility Conditions

To qualify for a refund, the following conditions must be met:

• Your refund request must be submitted within 90 days of confirmed delivery.
• The item must not show signs of intentional damage or misuse.
• You must provide your original order number or proof of purchase.
• Requests submitted after the 90-day window are not eligible.

How to Request a Refund

To initiate a refund, please contact our support team at info@mysterpprs.shop with the subject line "Refund Request" and include your order number. Our team will respond within 1–3 business days with next steps.

Once approved, refunds are applied to the original payment method. Please allow up to 10 business days for the amount to appear in your account, depending on your bank or card provider.

Non-Refundable Situations

• Requests submitted after the 90-day period.
• Products that have been intentionally damaged by the customer.
• Requests without a valid order reference or proof of purchase.

Exchanges

If you received a defective or incorrect item, we will send a replacement at no additional cost. Please contact us at info@mysterpprs.shop within 30 days of delivery with a photo of the issue and your order number.

Order Cancellations

Orders can be cancelled free of charge within 12 hours of placement, provided they have not yet been processed for dispatch. To cancel, email info@mysterpprs.shop immediately with your order number in the subject line. Once an order has been dispatched, cancellation is no longer possible and the standard refund policy applies.

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My Stepprs · mysterpprs.shop · info@mysterpprs.shop