Terms of service
Terms of Service
Last updated: June 2026Welcome to My Stepprs. By accessing or using the website mysterpprs.shop and placing an order with us, you confirm that you have read, understood, and agreed to these Terms of Service in full. If you do not agree with any part of these terms, please do not use our website or services.
1. About Us
My Stepprs is an online retailer offering foot health and comfort products, including insoles, heel pads, toe spacers, compression accessories, and related wellness items. We operate exclusively online and ship worldwide.
For any questions, please contact us at info@mysterpprs.shop. Our support team is available Monday to Friday and responds within 1–3 business days.
2. Eligibility
By placing an order on mysterpprs.shop, you confirm that:
- You are at least 18 years of age, or are placing the order under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding agreement.
- The information you provide during checkout is accurate, complete, and up to date.
3. Products
We make every effort to display our products as accurately as possible, including descriptions, dimensions, and imagery. However, we do not warrant that product descriptions or any other content on this site are error-free, complete, or current. Slight variations in colour or appearance may occur due to differences in screen calibration.
Our products are intended for general comfort and wellness purposes only. They are not medical devices and are not designed to diagnose, treat, cure, or prevent any medical condition. If you have a health concern or injury, please consult a qualified healthcare professional before use.
4. Pricing & Payment
All prices displayed on the website are in the currency shown at checkout and are inclusive of any applicable taxes unless stated otherwise. We reserve the right to modify prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.
Payment must be made in full at the time of purchase. We accept all major credit and debit cards, as well as any additional payment methods displayed at checkout. All transactions are processed securely through our third-party payment provider.
5. Order Confirmation
Once you complete a purchase, you will receive an automated order confirmation email. This email is an acknowledgement of your order, not a formal acceptance. My Stepprs reserves the right to cancel or refuse any order for reasons including but not limited to stock unavailability, suspected fraud, or errors in pricing or product information. In such cases, you will be notified promptly and any payment taken will be refunded in full.
6. Shipping & Delivery
Orders are processed within 1–3 business days and shipped worldwide with tracking. Estimated delivery times and further details are available in our Shipping Policy. Delivery timeframes are estimates and may be affected by customs, carrier conditions, or other factors outside our control.
Risk of loss and title for items purchased pass to you upon delivery to the shipping carrier. My Stepprs is not responsible for delays or losses caused by the carrier once the order has been dispatched.
7. Returns & Refunds
We offer a 90-day money-back guarantee on all orders. Full terms are set out in our Refund & Return Policy. By placing an order, you confirm that you have read and accepted those terms.
8. Prohibited Use
You agree not to use mysterpprs.shop for any unlawful purpose or in any way that could damage, disable, or impair the website. Specifically, you must not:
- Use the site to engage in fraud, misrepresentation, or any illegal activity.
- Attempt to gain unauthorised access to any part of the website or its systems.
- Reproduce, copy, or resell any part of the website without our prior written permission.
- Transmit any harmful, offensive, or disruptive content through the website.
- Use automated tools to scrape, crawl, or collect data from the website without authorisation.
9. Intellectual Property
All content on this website — including text, images, logos, product descriptions, graphics, and design — is the exclusive property of My Stepprs or its licensed providers. You may not reproduce, distribute, or exploit any content from this site without prior written consent.
10. Disclaimer of Warranties
Our website and products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, My Stepprs disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
11. Limitation of Liability
To the maximum extent permitted by applicable law, My Stepprs shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill. In all cases, our total liability to you shall not exceed the amount you paid for the specific order giving rise to the claim.
12. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for your convenience only. My Stepprs has no control over the content or practices of third-party sites and accepts no responsibility for them. Accessing any linked site is done entirely at your own risk.
13. Privacy
Your use of this website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our website, you consent to the data practices described in our Privacy Policy.
14. Changes to These Terms
My Stepprs reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Your continued use of the website after any changes constitutes your acceptance of the updated terms. We recommend reviewing this page periodically.
15. Governing Law
These Terms of Service and any disputes arising from your use of mysterpprs.shop or your purchase of our products shall be governed by applicable commercial law. We are committed to resolving all disputes fairly and in good faith. In the event a resolution cannot be reached directly, you may seek recourse through the appropriate consumer protection authority in your jurisdiction.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
- Email: info@mysterpprs.shop
- Support hours: Monday to Friday, responses within 1–3 business days.
© 2026 My Stepprs · mysterpprs.shop · info@mysterpprs.shop