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Shipping Policy

Last updated: June 2026

We are committed to delivering your order quickly, safely, and with full transparency. Below you will find everything you need to know about how we handle shipping.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive a confirmation email once your order has been dispatched.

Estimated Delivery Times

We ship worldwide. Estimated delivery times after dispatch are as follows:

• United States & Canada: 5–8 business days
• United Kingdom & Ireland: 5–8 business days
• Europe (DE, FR, NL, ES, IT and others): 6–10 business days
• Australia & New Zealand: 7–12 business days
• Rest of the world: 8–15 business days

These are estimates only. Actual delivery times may vary due to customs clearance, local carrier conditions, or seasonal volume increases.

Order Tracking

Every order comes with a tracking number sent to the email address provided at checkout. You can use this number to monitor your shipment in real time. If you have not received your tracking information within 5 business days of placing your order, please contact us at info@mysterpprs.shop.

Shipping Coverage & Cost

We offer fully tracked and insured worldwide shipping at no extra cost on all orders. Free shipping is applied automatically at checkout, regardless of order size or destination.

Customs & Import Duties

My Stepprs ships internationally and some orders may be subject to customs fees, import duties, or taxes imposed by your country's authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking your local customs regulations before placing an order.

Lost or Delayed Shipments

If your order has not arrived within the estimated timeframe, please allow an additional 5 business days before contacting us, as delays can occasionally occur due to customs processing or carrier backlogs. If the issue persists, reach out to info@mysterpprs.shop and we will investigate and resolve it promptly.

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My Stepprs · mysterpprs.shop · info@mysterpprs.shop